Shipping & Delivery Policy

Effective Date: September 21, 2026

Our products are delivered in one of two ways:

  • Front Door Parcel Delivery (UPS, USPS, or similar) for ceramics, tableware, and small goods ("Parcel Items"), shipped to your door.

  • White Glove Delivery for furniture and other large or heavy pieces from the Makers we represent ("Furniture & Large Pieces"): delivered by appointment to the room of your choice, unpacked, assembled where required, with all packaging removed — for one flat fee per order, no matter how many eligible items are in it. Eligible items show "White Glove Delivery" on the product page. Available in the contiguous 48 states only.

This policy applies to every Furniture & Large Piece we sell, from every Maker, unless a product page says otherwise.

Where We Ship

  • Parcel Items: within the United States. Deliveries to Alaska, Hawaii, and U.S. territories ship at a flat rate of $35 per order, may take longer, and are not eligible for free shipping.

  • Furniture & Large Pieces: White Glove Delivery is available in the contiguous 48 states only. We are not able to deliver Furniture & Large Pieces to Alaska, Hawaii, U.S. territories, or international addresses at this time. If you are outside our delivery area, email chris@shikihillstudio.com and we will let you know what is possible.

Order Processing

  • Parcel Items are charged in full at checkout and ship within 1–3 business days of order confirmation. You will receive a tracking number by email when your order ships. Items ordered together may ship separately. Please inspect your package on arrival and report any damage within 48 hours of delivery.

  • In-stock Furniture & Large Pieces are charged in full at checkout. Once your order is confirmed, our delivery partner will contact you to schedule delivery.

  • Made to Order Furniture & Large Pieces are ordered by inquiry rather than through the cart: use the "Inquire to order" button on the product page or email us, and we will confirm availability, current lead time, your delivery fee, and deposit instructions. A 50% deposit by ACH bank transfer confirms your order; we email you when it is received, and production begins after the 24-hour grace period described in our Return, Refund & Warranty Policy. When your piece has arrived and cleared customs, we will invoice you for the remaining 50% balance plus the delivery fee and applicable sales tax, payable by ACH or credit card. Delivery is scheduled once the balance is paid.

  • When an order includes several Furniture & Large Pieces, your order will be delivered when all pieces are available, under a single delivery fee. If you would like pieces that are ready sooner delivered separately, we can arrange a partial delivery for an additional delivery fee.

Shipping & Delivery Fees

Front Door Parcel Delivery

Shipping for Parcel Items to the contiguous 48 states is calculated at checkout using live carrier rates (USPS, UPS, or FedEx) based on package weight, dimensions, and destination. Parcel Item orders over $350 (merchandise subtotal, before tax and shipping) ship free within the contiguous 48 states — enter code Free350 at checkout. Alaska, Hawaii, and U.S. territories ship at a flat rate of $35 per order. Estimated transit time is 5–7 business days after processing.

White Glove Delivery — flat rate per order, unlimited eligible items

The White Glove Delivery fee is a flat rate based on your delivery region. One fee covers every eligible item in your order delivered to a single address, whether that is one chair or a full dining set. The fee is shown at checkout for in-stock pieces and on your invoice for Made to Order pieces.

  • West Coast — $275 per order
    California, Oregon, Washington, Nevada, Arizona

  • Central — $415 per order
    Idaho, Montana, Wyoming, Utah, Colorado, New Mexico, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Minnesota, Iowa, Missouri, Arkansas, Louisiana, Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky, Tennessee, Mississippi, Alabama

  • East Coast — $640 per order
    Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, District of Columbia, Virginia, West Virginia, North Carolina, South Carolina, Georgia, Florida

Some oversized, extremely heavy, or fragile pieces may carry an additional delivery surcharge; where that applies it is stated on the product page and shown before you complete your order. Delivery fees do not include sales tax, which is calculated on the delivery address.

Delivery Timing

Speed of delivery depends on the type of item, its availability, and your distance from our warehouse in California. Timelines below are estimates from order confirmation (or, for Made to Order pieces, from receipt of your deposit); they are not guarantees.

  • Parcel Items: 1–3 business days processing + 5–7 business days in transit

  • In-stock Furniture & Large Pieces — West Coast: 1–2 weeks

  • In-stock Furniture & Large Pieces — Central: 2–3 weeks

  • In-stock Furniture & Large Pieces — East Coast: 3–4 weeks

  • Made to Order Furniture & Large Pieces: 3–5 months, including production by the Maker, ocean freight, and customs clearance, plus the regional delivery time above once the piece has arrived. Product pages show the current estimate for each piece.

Made to Order pieces are produced in the Maker's workshop after you order and travel a long way, mostly by sea. We are not responsible for delays in production, shipment, or customs, but we will keep you informed and tell you promptly if an estimate changes. If a Made to Order piece is delayed more than 90 days beyond the estimate we gave you at order confirmation, you may cancel for a full refund of any amount paid.

White Glove Delivery — What to Expect

What is included

Delivery by appointment to your home, placement in the room of your choice, unpacking, inspection with you, basic assembly where a piece requires it, and removal of all packing materials. Pieces that require professional installation (for example, hardwired lighting) are placed and unpacked but not installed; where that applies it is noted on the product page. The delivery team cannot move your existing furniture or perform electrical work, so please clear the space in advance.

Scheduling

Once your piece is ready (and, for Made to Order pieces, your balance is paid), our delivery partner will contact you to arrange a delivery date and confirm an appointment window, typically 4 hours, on a weekday; service to outlying areas may be limited. An adult aged 18 or older must be present to accept the delivery, inspect the piece, and sign the delivery receipt. If you need to change an appointment, please give at least 48 hours' notice; a missed appointment or same-day change may incur a redelivery fee.

Taking receipt

Please take receipt of your piece within 30 days of our notifying you that it is ready for delivery. If we are unable to deliver within that window for reasons on your side, a holding fee of $25 per piece per week applies from day 31 until delivery, payable before delivery is scheduled, and we are not responsible for damage to pieces held beyond the 30-day window at your request.

Preparing for delivery

  • Measure before you order. Confirm that the piece will fit through every doorway, hallway, stairway, and elevator on the way to its final location, and that the location itself is ready. Dimensions for each piece, including packaged dimensions where available, are listed on the product page — email us if you would like help checking.

  • Tell us at scheduling about anything the delivery team needs to know: stairs, elevator reservations, gated or restricted access, narrow roads, delivery-time restrictions, or a certificate of insurance your building requires.

  • If a piece cannot be delivered because of access limitations or building rules we were not told about, you may be responsible for return freight, redelivery, or storage charges.

At delivery

Please inspect the piece with the delivery team before they leave. Note any damage, missing components, or concerns on the delivery receipt and photograph them, then email us within 24 hours of delivery so we can resolve it quickly — see our Return, Refund & Warranty Policy. If you choose not to unpack and inspect a piece at delivery, damage discovered later cannot be claimed as shipping damage.

Damaged, Lost, or Incomplete Shipments

If your order arrives damaged, arrives with components missing, or does not arrive at all, contact us at chris@shikihillstudio.com within 48 hours of delivery for Parcel Items, or within 24 hours of delivery for Furniture & Large Pieces (or of the expected delivery date, if nothing arrives), with your order number and photos of the item and its packaging. Please keep all original packaging until the claim is resolved; our shipping partner may need to inspect it. We will make it right through repair, replacement of the affected component, a replacement piece, or a refund, as described in our Return, Refund & Warranty Policy.